RETURNS AND REFUND POLICY

Returns & Refund Policy

At RainstoneHome, we want you to feel comfortable shopping with us. If something isn’t right with your order, please contact us and we’ll help you find the best solution.

Returns

You may request a return within 14 days of receiving your order.

To start a return, please email rainstonehome@help-contactus.com with your:

• Order number
• Reason for return
• Photos of the item, if there is a quality or delivery issue

Once your return is approved, we will provide the correct return instructions and return address.

Please do not send items back without contacting us first, as unauthorized returns may not be identifiable or eligible for processing.

Returned items must be:

• Unused and in their original condition
• Returned with the original packaging and included accessories
• Securely packed to prevent damage in transit

We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been completed.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send your order number along with clear photos showing the item and the problem. This helps us review the issue quickly.

If the issue is confirmed to be our responsibility, we will offer an appropriate replacement or refund. You will not be responsible for return shipping costs when a return is required because of our error.

Change-of-Mind Returns

If you simply change your mind or no longer want the item, you may still request a return within the 14-day return period.

For these returns:

• Return shipping costs are paid by the customer
• Original shipping charges are non-refundable
• The item must be returned in its original condition

RainstoneHome is not responsible for return packages that are lost or damaged in transit.

Refunds

Once your return is received and inspected, we will email you with the outcome.

Approved refunds are normally issued to your original payment method within 5–7 business days.

After the refund has been issued, your bank or payment provider may need additional time to post the funds to your account.

Items returned used, incomplete, damaged after delivery, or without their original packaging may not qualify for a full refund.

Need Help?

If you have any questions about a return, refund, damaged item, or your order, please contact us before sending anything back.

Email: rainstonehome@help-contactus.com

We’ll be happy to review your order and help you with the next step.