SHIPPING POLICY

At RainstoneHome, we want your order to arrive safely and with as little uncertainty as possible.

Because many of our pieces include handcrafted or hand-finished details, each order is given time for preparation, inspection, and careful packing before it begins its journey to you.

This Shipping Policy explains our preparation times, delivery estimates, tracking, international shipping, and what happens if a delivery issue occurs.

1. Order Preparation

Because each piece is carefully handcrafted or prepared, please allow approximately 3–5 business days for crafting and order preparation before shipment.

During this time, your order may go through:

• Crafting or finishing
• Quality inspection
• Order verification
• Careful packaging
• Preparation for dispatch

Orders placed during weekends, public holidays, or particularly busy seasonal periods may require additional processing time.

If we need additional information regarding your payment or shipping address, preparation may also be delayed until the required information is confirmed.

2. Order Confirmation

After your order is successfully placed, you should receive an order confirmation email containing your order number and purchase details.

Once your order has been dispatched, we will send a shipping confirmation email with available tracking information.

If you do not receive an order confirmation within a reasonable period after placing your order, please check your spam or junk folder first.

If you still cannot find it, contact us at:

3. Delivery Options

We offer delivery options designed to give customers flexibility depending on their needs.

Standard Delivery
Estimated delivery after dispatch: 10–15 business days

Priority Delivery
Priority orders receive priority handling and dispatch once the handcrafted piece is ready.

Current shipping charges are displayed at checkout and may vary depending on destination, order value, promotional offers, or available delivery methods.

Delivery estimates are not guaranteed arrival dates.

4. Estimated Delivery Time:

Typical delivery estimates after dispatch are:

These estimates begin after your order has been prepared and dispatched.

Actual delivery times may vary depending on the destination, local delivery network, customs processing, and other circumstances outside our reasonable control.

5. Delivery Delays

Most orders arrive within the estimated delivery window, but occasional delays may occur.

Possible causes include:

• Severe weather
• Public holidays or peak shopping periods
• Customs inspections
• Carrier disruptions
• Transportation interruptions
• Strikes or other service disruptions
• Remote delivery locations
• Large or unusually sized parcels
• Incorrect or incomplete shipping information

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide available updates.

We appreciate your understanding that carrier and customs delays may occur after a package has left our control.

6. Tracking Your Order

Tracking information will normally be provided after your order has been dispatched.

Please note that tracking systems may need some time to display the first update after a shipping label or tracking number has been created.

If your tracking information does not update immediately, this does not necessarily mean that the package has stopped moving.

Please allow a reasonable period for carrier systems to update.

If tracking remains unchanged for an unusually long period, please contact:

and we will help review the shipment.

7. Lost or Significantly Delayed Orders

If your order has not arrived within a reasonable period beyond the estimated delivery window, please contact us so that we can investigate with the shipping provider.

Depending on the circumstances and the result of the investigation, an appropriate resolution may include:

• Continued shipment monitoring
• Replacement
• Reshipment
• Refund

We review lost-package and significantly delayed-order cases individually.

Refunds or replacements may not apply where delivery failure results from circumstances such as an incorrect address supplied by the customer, refusal of delivery, failure to collect a package, or other customer-controlled circumstances.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

8. International Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

RainstoneHome does not control customs charges and cannot predict the amount that may be assessed.

Customs clearance may also occasionally affect delivery times.

For additional information regarding local import requirements, please contact the appropriate customs authority in your country.

9. Shipping Address Responsibility

Please carefully review your shipping address before placing your order.

Customers are responsible for providing a complete and accurate delivery address, including where applicable:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Contact telephone number

If you notice an address error, please contact us as soon as possible at:

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once preparation or shipping has begun.

If an order is delivered to an incorrect address because incorrect information was provided at checkout, additional shipping costs or other charges may apply to resend the order.

10. Refused, Unclaimed, or Undeliverable Packages

A package may be returned to the sender if:

• Delivery is refused
• The recipient is unavailable after repeated delivery attempts
• The package is not collected from a designated pickup location
• The address is incomplete or incorrect
• Customs charges are refused
• Local delivery requirements are not completed

If a package is returned to us, please contact customer service.

Depending on the circumstances, we may be able to arrange reshipment or a refund after the returned package is received and reviewed.

Original shipping charges and additional return or reshipping costs may be deducted where the delivery failure was caused by circumstances within the customer’s control, to the extent permitted by applicable law.

11. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs of the outer packaging
• A brief description of the damage

Please keep the original packaging until the issue has been reviewed, as the shipping provider may require photographs or other evidence.

Confirmed damaged orders will be handled in accordance with our Returns & Refund Policy.

12. Delivery Estimates Are Not Guarantees

Any preparation, shipping, or delivery timeframe displayed on RainstoneHome is an estimate unless we expressly state that a particular delivery date is guaranteed.

We cannot be responsible for delays caused by events outside our reasonable control, including customs processing, carrier disruptions, severe weather, transportation interruptions, government action, or other extraordinary circumstances.

We will nevertheless make reasonable efforts to assist customers when a shipment experiences an unusual delay.

13. Contact Us

If you have questions about shipping, tracking, delivery, or an order that has not arrived, please contact:

Email: rainstonehome@help-contactus.com